TFC - COVID-19 Business as Usual (BAU) 16th March 2020

Strategy on Government Advice and Business Continuity Plan (BCP)

TFC will be following the advice set out by the UK Department of Health. Our overriding focus is the health & safety of our people, our partners and our clients. TFC and our lender partners will work hard to maintain the high standard of service that you and your clients are accustomed too.

TFC has a robust Business Continuity plan in place to ensure that it will be business as usual for all. Our business continuity plans include a Work from Home (WFH) strategy to maintain business services if it becomes necessary to restrict access to our Manchester head office. We have also introduced a stay at home isolation policy for anyone displaying symptoms or returning from affected areas.

Paperless Office & Cloud Based Remote Systems & Servers

Our offices have been paperless for some time and all business and documentation is managed by our system 1APP. The 1APP servers are hosted by Amazon in a number of countries with the benefit of the BCP standards they maintain.

All users have remote access to cases 24/7 via 1APP. This will allow all working practices to continue from any location. 1APP allows DIPs, product selection, download and upload of documents, lender management and all with real time contact with our people.Our WFH strategy covers all TFC operational and back office services including:

• Underwriting
• Telephony and all Call handling
• Customer Services & Support 
• Sales
• Business Intelligence /Reporting
• Technology 
• Compliance
• Product & Marketing

Our Lender & Supplier Partners

We are working closely with our lender & supplier partners to ensure that service will continue as normal. Our position may need to evolve in line with any further updates from the Department of Health or changes in local circumstances. We will communicate any changes to you as events evolve and conditions in time improve.

On behalf of us all at TFC, our lender and supplier partners, we would like to thank you all for your continued support and we wish everyone good health during this difficult time.